These Terms & Conditions (“Terms”) govern access to and use of Rank Pro. Rank Pro is a sister company of Shikkha Educational Advisory Solutions LLP. The Services include the Rank Pro website, online test platform, dashboards, test series, mock examinations, OMR evaluation services, performance analytics, rank prediction features, leaderboards, community features, mentorship or educational sessions where offered, and related products and services (collectively, the “Services”).
Rank Pro, “Platform”, “we”, “our” or “us” refers to the legal entity identified in Section 17 that owns and operates the Platform. Rank Pro is a sister company of Shikkha Educational Advisory Solutions LLP.
“You”, “your”, “User” or “Student” refers to an individual accessing or using the Platform. A parent or legal guardian may also interact with Rank Pro in connection with a student's account or purchase, where applicable.
Before registering for, purchasing or using the relevant Services, you should review these Terms and any applicable product-specific conditions. Where required, Rank Pro will obtain your affirmative acceptance of these Terms through an appropriate electronic mechanism.
Where a user is a minor, registration, purchases and use of the relevant Services must comply with applicable legal requirements concerning parental or legal guardian consent. A parent or legal guardian may be required to provide consent or complete the relevant process where required by law. Such consent does not automatically make the parent or guardian a contracting party to every provision of these Terms.
The applicable product description, price, included features, access period and any additional service-specific conditions disclosed before purchase form part of the terms applicable to that purchase, subject to applicable law. In the event of an inconsistency, these Terms and the relevant product-specific conditions will be interpreted consistently to the extent possible, without overriding mandatory legal requirements or statutory rights.
If you do not agree to these Terms, you should not register for, purchase or use the relevant Services.
Certain Platform features require registration. Students must register using their own names and provide accurate information requested during registration.
Depending on the service, registration information may include:
Rank Pro may require verification of a mobile number, email address or other account credentials where reasonably necessary for account security, service delivery or compliance with applicable law.
You are responsible for ensuring that information provided during registration and subsequent use is accurate, complete and up to date.
Rank Pro may request clarification or verification where reasonably necessary. Materially false information, fraudulent registration or misuse of an account may result in proportionate restrictions, suspension or termination, subject to applicable law and the provisions of these Terms.
Accounts are intended for individual student use unless a specific service expressly provides otherwise.
You must not:
You are responsible for maintaining the confidentiality of your login credentials and must promptly notify Rank Pro if you suspect unauthorised access to your account. Rank Pro may investigate suspicious account activity and take reasonable protective measures in accordance with these Terms and applicable law.
The Platform may be accessed by students below 18 years of age, subject to applicable law and the eligibility requirements of the relevant services.
Where required by applicable law, Rank Pro may require verifiable consent from a parent or lawful guardian before permitting access to particular services or processing a child's personal data.
Students and, where applicable, their parents or lawful guardians must provide accurate information and complete any verification or consent process required by Rank Pro and applicable law.
Registration in a student's name does not, by itself, establish parental consent or the student's legal capacity to enter into a binding contract. Any purchase or contractual arrangement involving a minor will be subject to applicable law and any necessary involvement or consent of a parent or lawful guardian.
Rank Pro may restrict, suspend or decline access to a service where required consent or verification has not been provided or cannot be verified, or where access would otherwise be contrary to applicable law.
Where Rank Pro has reasonable grounds to suspect account sharing, impersonation, fraudulent registration, unauthorised access or manipulation of test results or rankings, it may investigate the matter and take proportionate action. Depending on the circumstances, this may include requiring additional verification, invalidating affected test results or rankings, restricting account functionality, or suspending or terminating access.
Any action affecting a purchased service will be taken in accordance with these Terms and applicable law. Rank Pro will not treat an allegation alone as conclusive proof of misconduct, and any review or appeal process offered by Rank Pro will be subject to its applicable policies.
Rank Pro may offer free or paid educational assessment and preparation services. The services available to a student depend on the relevant product description, purchase and access conditions.
The Platform may provide chapter-wise tests, subject-wise tests, part-syllabus tests, full-syllabus tests, mock examinations, custom tests and other assessments.
The applicable test instructions and product description will specify the relevant test format, number of tests, duration, marking scheme, maximum marks and other material conditions. Students are responsible for reviewing the instructions before attempting a test.
A test series may have an access period, scheduled test dates or other restrictions disclosed before purchase. Purchasing one test series does not automatically entitle a student to every test or feature available on Rank Pro.
Depending on the purchased product, Rank Pro may provide:
Online tests: Tests attempted through the Platform, with results or reports made available according to the applicable service.
Centre-based OMR tests: Physical assessments conducted at a designated centre, where offered. Applicable venue, schedule and participation conditions will be communicated for the relevant service.
Home OMR test series: Physical question papers or OMR materials supplied for home practice, where included in the purchased product. Applicable dispatch, delivery, submission and evaluation arrangements will be communicated through the relevant product description or service instructions.
Hybrid test series: A combination of online, home-based or centre-based assessments, as specified in the purchased product.
The precise combination of services, number of papers and tests, delivery arrangements and access conditions will be determined by the product description applicable at the time of purchase.
Rank Pro may provide digital OMR evaluation, uploaded OMR processing, test history, answer analysis and performance reports.
Students must follow the applicable instructions for filling in, photographing, scanning or uploading OMR sheets.
Incorrectly filled, incomplete, damaged, improperly photographed or unreadable sheets may prevent accurate evaluation. Rank Pro may request a clearer submission or additional information where the service permits.
Where a student believes that an evaluation contains an error, the student may contact support with the relevant test details. Rank Pro will review the issue based on the information available and the applicable service arrangements.
No manual re-evaluation, replacement test or particular correction outcome is guaranteed unless required by applicable law or expressly provided under the relevant service policy.
Rank Pro may use automated or AI-assisted systems to generate insights concerning:
These insights are intended to support educational preparation. They may be affected by the quality and completeness of test data, the underlying scoring methodology and technical limitations.
Students should review their results and report material discrepancies to support. The availability of analytics does not guarantee any particular improvement in marks or examination performance.
Where available, Rank Pro may provide indicative rank estimates, standardised scores, performance comparisons or related analytical indicators.
Such estimates are not official NEET results, official All India Ranks or decisions of any examination or admission authority.
The reliability and meaning of an estimate depend on the methodology used, the data available and the population against which performance is compared.
The reference population, methodology and material limitations must be described accurately in the relevant feature documentation or accompanying explanation. Rank Pro will not represent an indicative prediction as a guaranteed examination outcome.
Students should rely on official examination authorities for official results, ranks, eligibility and admission decisions.
Rank Pro may provide leaderboards, comparative scores, rankings, community features or peer-performance indicators.
A displayed position may depend on test participation, scoring rules, eligibility conditions, available data and the applicable ranking methodology.
Rank Pro may correct or recalculate entries where necessary to address verified errors, duplicate participation, suspected manipulation or breaches of these Terms.
Students must not impersonate other candidates, manipulate scores or interfere with the integrity of rankings.
Any publication of identifiable student information through leaderboards or community features must be handled in accordance with the applicable Privacy Policy, consent requirements and law.
Rank Pro may offer free mock tests, custom tests, introductory resources, selected analytical features or other promotional services.
The scope, availability and eligibility conditions of each free service will be determined by its applicable description.
A free service does not automatically entitle a student to paid features, additional test credits or continued access to a feature that is expressly described as time-limited.
Before purchasing a service, students should review its price, included features, number and type of tests, access period, delivery method and other material conditions.
Where applicable, the product description must identify:
The entitlements of one package do not automatically apply to another package.
Any material limitation on the use of a paid entitlement must be disclosed before purchase.
Payments may be processed through third-party payment gateways or authorised payment service providers.
Students or paying customers must provide accurate payment information and comply with the relevant payment provider's terms.
Where payment information is handled by a third-party provider, its processing will be subject to the provider's applicable arrangements and Rank Pro's Privacy Policy.
Activation of a paid service may depend on confirmation of successful payment.
If an amount has been debited but the transaction is shown as unsuccessful, or if payment has succeeded but the purchased service has not been activated, the customer should contact Rank Pro support with the transaction reference and relevant purchase details.
Rank Pro will review the reported issue and arrange the appropriate correction or refund where the transaction and applicable policy establish eligibility.
A customer should not be required to purchase the same service again merely to report a disputed payment. Any further payment should be considered only after the original transaction status has been clarified.
All purchases made on Rank Pro are final and non-refundable once payment has been successfully completed, except as expressly provided in this Section or where a refund or other remedy is required under applicable law. Rank Pro is a sister company of Shikkha Educational Advisory Solutions LLP.
Students are advised to review the product description, features, test inclusions, access period, delivery arrangements and other applicable conditions before making a purchase.
Rank Pro will not ordinarily accept refund requests arising from a change of mind, a student's decision not to use the purchased service, non-utilisation of available tests, failure to achieve a desired score or rank, or dissatisfaction with examination performance.
A refund may be considered where a verified technical failure attributable to Rank Pro's systems prevents the student from accessing or using the purchased service and Rank Pro is unable to resolve the issue or provide an appropriate alternative.
The student must report the issue through the designated support channel and provide relevant details reasonably required to investigate the complaint. Rank Pro will assess the reported failure and determine the appropriate remedy based on the circumstances, the service purchased and applicable law.
Technical issues arising from the student's device, internet connection, software, incorrect usage or third-party services outside Rank Pro's control will not, by themselves, qualify for a refund, except where otherwise required by applicable law.
Where a payment has been duplicated or an amount has been debited for a transaction that has failed, Rank Pro will investigate the transaction and arrange the applicable correction or refund where warranted.
Where payment has been successfully completed but the purchased service has not been activated or supplied, Rank Pro will investigate the issue and take appropriate corrective action, including a refund where required by applicable law or the circumstances of the transaction.
For purchases involving physical question papers, OMR sheets or other printed materials, issues relating to non-delivery, damage or incorrect fulfilment must be reported through the designated support channel with the relevant order details.
Rank Pro will review the circumstances and determine the appropriate corrective action in accordance with the applicable purchase terms and law. Nothing in this Section excludes a refund or other remedy required by applicable law.
A customer seeking a refund or reporting a payment or service-delivery issue must contact Rank Pro through the support channel specified in Section 17 and provide the relevant order or transaction reference, details of the issue and any reasonably necessary supporting information.
Rank Pro may request additional information to verify the transaction and investigate the complaint.
Refund request channel: support.rankproteam@gmail.com
Complaint acknowledgement and resolution timelines: 30 days
Any mandatory statutory timelines will apply irrespective of the timelines stated here.
Where a refund is approved, Rank Pro will communicate the applicable refund method and processing arrangements to the customer.
Where practicable and supported by the payment provider, the refund will be processed through the original payment method. Processing times may depend on the payment provider or financial institution.
Rank Pro may make reasonable changes to test schedules, content, features or delivery arrangements when necessary for service delivery, technical maintenance or operational reasons.
Where a change materially affects a paid entitlement, Rank Pro will address the matter in accordance with the applicable purchase terms and law.
If Rank Pro cancels a paid service without providing the promised service, any applicable refund or other remedy will be determined in accordance with the circumstances, the applicable purchase terms and law.
Nothing in this Section excludes or restricts any consumer right, refund, compensation or other remedy that Rank Pro is required to provide under applicable law.
Students must use Rank Pro lawfully and in accordance with the intended educational purpose of the Platform.
You must not:
Where a suspected violation is identified, Rank Pro may investigate and take proportionate action, including removing content, invalidating an affected test attempt, restricting features or suspending an account, subject to applicable law.
Where appropriate and legally permissible, the student may be informed of the issue and given an opportunity to provide an explanation or challenge an incorrect decision.
The Platform's software, branding, logos, layouts, test materials, solutions, explanations, graphics, videos, reports and other proprietary content are owned by Rank Pro or the relevant rights holders, unless otherwise stated.
Content is protected by applicable intellectual property laws.
Subject to these Terms, students receive a limited, personal, non-exclusive, non-transferable and revocable right to use the Platform and the content made available to them for their own permitted educational purposes.
Without appropriate authorisation, students must not:
Third-party content remains subject to the rights and conditions of its respective owner.
Rank Pro provides educational practice, assessment and performance-analysis services.
Rank Pro does not guarantee:
Actual outcomes depend on individual preparation, examination performance, applicable eligibility rules, examination conditions and decisions made by the relevant authorities.
Rank Pro is not an examination-conducting or admission authority. Mock-test scores, indicative rankings and analytical reports must not be treated as official examination results.
Students should verify important examination, eligibility and admission information through the relevant official authorities.
This disclaimer does not remove Rank Pro's responsibility to deliver the services it has agreed to provide or any other obligation imposed by law.
Rank Pro endeavours to provide useful educational information and functioning assessment tools. However, educational content, scoring systems, analytics and third-party information may contain errors or require correction.
Where a material discrepancy is reported, Rank Pro may review the relevant information and correct it where appropriate.
Students should verify critical examination and admission information through official sources.
The Platform may use or link to third-party websites, payment gateways, hosting providers, video services or other external services. Those services may be governed by their own terms and privacy policies.
Rank Pro does not control all independent third-party systems. However, this provision does not exclude any responsibility that Rank Pro retains under applicable law or for its own acts, omissions or contractual obligations.
Rank Pro collects and processes personal information in connection with account registration, test participation, evaluation, performance analytics, purchases, customer support, platform security and the delivery of its services, in accordance with its Privacy Policy and applicable law.
Depending on the services used, information may include account and contact details, academic information, test responses, scores, OMR submissions, purchase records, support communications and relevant technical information.
Users should review the Rank Pro Privacy Policy for details of the categories of information collected, purposes of processing, relevant service providers, retention practices and available privacy rights.
Rank Pro may process student information to provide purchased services, evaluate test performance, maintain test history, generate performance reports, operate leaderboards and analytical features, provide customer support, maintain platform security and prevent fraud or misuse, subject to the Privacy Policy and applicable law.
Rank Pro may use aggregated or appropriately anonymised information for analysis, service improvement and reporting, subject to applicable legal requirements.
Identifiable student information will not be used or disclosed for unrelated purposes merely because it has been collected through the Platform. Any additional use or disclosure must have an appropriate legal basis and comply with applicable consent and privacy requirements.
Students below 18 years of age may use the Platform subject to applicable law and the relevant service conditions.
Where required by applicable law, Rank Pro will obtain the necessary verifiable parental or lawful guardian consent before processing a child's personal data and will implement the applicable safeguards.
Rank Pro may restrict access to a service where legally required consent or verification has not been completed.
Rank Pro may engage third-party service providers to support functions such as payment processing, hosting, technical operations, communications, analytics or service delivery, where applicable.
Personal information may be disclosed to such providers to the extent necessary for the relevant purpose and subject to applicable legal requirements and the arrangements governing the service.
Rank Pro may also disclose information where required by law, pursuant to a lawful request from a competent authority, or where otherwise permitted or required by applicable law.
Users are responsible for safeguarding their account credentials and must not permit unauthorised persons to access their accounts.
Rank Pro will implement the security measures required by applicable law to protect personal information under its control. No method of electronic transmission or storage can be guaranteed to be completely secure.
Users should promptly report suspected unauthorised access, account compromise or misuse of personal information through the designated support channel.
Personal information may be retained for as long as reasonably necessary for the relevant purposes, subject to applicable legal requirements, contractual obligations and lawful retention requirements.
Users may submit account-deletion or personal-data requests through the designated contact channel, subject to applicable verification procedures and law.
Deletion of an account may affect access to test history, reports and other account-associated features. Information that must lawfully be retained may continue to be held for the applicable retention period.
Rank Pro may process performance information to operate leaderboards, rankings and other features described in the relevant service documentation and Privacy Policy.
The publication of identifiable student information, photographs, videos, testimonials or performance results for promotional or other purposes must comply with applicable law and any consent or authorisation requirements.
Use of the Platform does not, by itself, constitute unrestricted permission to use a student's identity, image, testimonial or academic performance in marketing materials.
Users must not upload, disclose or otherwise process another person's personal information through the Platform without appropriate authority.
Users must ensure that information they submit is accurate to the best of their knowledge and does not unlawfully infringe another person's privacy or other rights.
Rank Pro may restrict access to or remove information where reasonably necessary to address misuse, unlawful disclosure or a breach of these Terms, subject to applicable law.
Users may submit privacy-related questions, complaints or requests through the contact channel specified in the Rank Pro Privacy Policy or Section 17 of these Terms.
Requests will be handled in accordance with applicable legal requirements and the procedures implemented by Rank Pro.
The Privacy Policy will identify the applicable contact channel and explain how users may exercise their rights or raise a grievance.
Rank Pro may update its Privacy Policy to reflect changes in its services, data-processing practices or applicable legal requirements.
Where required by law, Rank Pro will provide appropriate notice or obtain the necessary consent before implementing a change.
Continued use of the Platform will not, by itself, replace any consent or other legal basis required for processing personal information.
Rank Pro endeavours to maintain the availability and functionality of its Platform and services. However, uninterrupted, continuous or error-free access is not guaranteed.
The Platform may experience interruptions, delays, errors or temporary unavailability due to maintenance, upgrades, server or network issues, internet connectivity, device or software incompatibility, third-party service disruptions, cybersecurity incidents or other circumstances beyond Rank Pro's reasonable control.
To the extent permitted by applicable law, Rank Pro will not be responsible for interruptions caused by circumstances beyond its reasonable control. Nothing in this Section excludes responsibility that Rank Pro cannot lawfully exclude.
Students are responsible for maintaining a compatible device, suitable internet connectivity, supported software and any other technical requirements communicated for the relevant service.
Students must follow the applicable test instructions and take reasonable steps to ensure that their devices, connectivity and software are suitable before beginning a test or uploading an OMR sheet.
Technical difficulties arising from a student's device, internet connection, unsupported software, incorrect usage or failure to follow instructions will not automatically entitle the student to a retest, extension, score adjustment or refund, subject to applicable law.
Where a technical issue affects a test attempt, score, OMR upload, payment or booked session, the student must report the issue through the designated support channel as soon as reasonably practicable.
The student should provide relevant information, which may include the test or order reference, the time of the incident, a description of the problem and supporting screenshots or other evidence, where available.
Rank Pro may request additional information reasonably necessary to verify the issue and investigate its cause.
Rank Pro may investigate reported technical issues and determine an appropriate response based on the available evidence, the nature and cause of the issue, the service purchased and applicable law.
Depending on the circumstances, an appropriate response may include correcting an affected record, restoring access, arranging another attempt, extending access or providing another remedy where warranted.
The availability of a particular remedy will depend on the circumstances and applicable service conditions. A technical complaint does not automatically entitle a student to a retest, additional access, score adjustment or refund.
Nothing in this Section prevents a student from receiving a remedy required by applicable law.
Rank Pro may temporarily suspend, restrict or modify access to all or part of the Platform for maintenance, upgrades, security measures, technical troubleshooting or operational requirements.
Where reasonably practicable, Rank Pro may provide advance notice of planned interruptions that are likely to materially affect access to a paid service.
Where an interruption materially affects a paid entitlement, Rank Pro will address the matter in accordance with the applicable purchase terms and law.
Certain Platform features may depend on third-party payment providers, hosting services, internet networks, communication services or other external systems.
Rank Pro does not control all such external systems and cannot guarantee their continuous availability. To the extent permitted by applicable law, Rank Pro will not be responsible for independent third-party failures beyond its reasonable control.
This provision does not exclude any responsibility arising from Rank Pro's own acts or omissions, its contractual obligations or any liability that cannot legally be excluded.
Rank Pro provides educational assessment, practice tests, performance analytics and indicative performance estimates to support student preparation.
To the extent permitted by applicable law, Rank Pro does not warrant that every question, answer, score, analytical report, rank estimate or other educational output will be error-free, uninterrupted or suitable for every individual student's circumstances.
Mock-test results, performance comparisons and rank predictions are indicative only and do not constitute official NEET results, official All India Ranks, admission decisions or guarantees of academic outcomes.
Students remain responsible for verifying examination rules, eligibility requirements, results and admission-related information through the relevant official authorities.
To the extent permitted by applicable law, Rank Pro will not be liable for indirect or consequential losses arising from temporary interruptions, delays, connectivity issues, device incompatibility or independent third-party service failures beyond Rank Pro's reasonable control.
Rank Pro will not be responsible for losses attributable to inaccurate information supplied by users, unauthorised use of accounts resulting from a user's failure to safeguard credentials, or failure to follow the applicable service instructions, except to the extent that applicable law provides otherwise.
To the extent legally permissible, Rank Pro will not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the Platform.
Nothing in this Section excludes liability for direct loss where such liability cannot lawfully be excluded, or otherwise removes any obligation that Rank Pro has expressly undertaken under the applicable purchase terms.
Nothing in these Terms excludes or restricts:
The enforceability and scope of each limitation will be determined in accordance with applicable law and the circumstances of the claim.
To the extent permitted by applicable law, the user may be held responsible for reasonable losses, liabilities, claims, damages and expenses, including reasonable legal expenses, arising directly from:
Where a third-party claim arises from such conduct, Rank Pro may take reasonable steps to investigate and address the claim and may seek recovery of losses for which the user is legally responsible.
Any claim for indemnification must be supported by the relevant circumstances and evidence and will be subject to applicable law.
This Section does not make a user responsible for losses to the extent that they arise from Rank Pro's own unlawful conduct, negligence or breach of its legal obligations, or from any other circumstance for which the user cannot legally be held responsible.
Nothing in this Section creates liability beyond what is permitted under applicable law.
Rank Pro reserves the right, to the extent permitted by applicable law, to restrict, suspend or terminate a user's access to all or part of the Platform where reasonably necessary, including in circumstances involving:
Where reasonably necessary to protect the Platform, students, intellectual property, data or system security, Rank Pro may temporarily restrict or suspend access while investigating suspected misconduct or a security risk.
Where appropriate and legally permissible, Rank Pro may notify the user of the issue and provide an opportunity to respond or remedy the breach. Prior notice or an opportunity to respond may not be practicable where immediate action is reasonably necessary to address a serious security risk, suspected fraud or unlawful activity.
Rank Pro may investigate suspected violations and take proportionate action based on the available information. Depending on the circumstances, this may include removing unauthorised content, invalidating an affected test attempt, correcting a leaderboard entry, restricting features, requiring account verification or terminating access.
Where appropriate, Rank Pro may retain relevant records to the extent permitted or required by applicable law.
Suspension or termination may affect access to purchased tests, reports, custom-test credits and other account-associated features.
Suspension or termination does not automatically determine whether a user is entitled to a refund for unused paid services. Any applicable refund or other remedy will be assessed in accordance with Section 5, the relevant purchase terms and applicable law.
Nothing in this Section entitles Rank Pro to retain payment or deny a legally required remedy solely because an account has been suspended or terminated.
Users may request account deletion through the designated support channel, subject to appropriate verification and applicable law.
Deletion may result in the loss of access to test history, reports, saved tests and other account-associated information. Users should retain any information they reasonably require before requesting deletion.
Rank Pro may retain information where required by law or where retention is otherwise legally justified, subject to applicable data-protection requirements.
Account deletion does not automatically cancel outstanding lawful payment obligations or entitle the user to a refund for a previously purchased service.
Provisions that by their nature are intended to survive suspension, termination or account deletion, including applicable intellectual property, payment, indemnification, liability and dispute-resolution provisions, will continue to apply to the extent permitted by law.
Rank Pro reserves the right to amend, update or replace these Terms from time to time to reflect changes in its services, features, technology, operational requirements, security practices or applicable laws and regulations.
The revised Terms will be published on the Platform with an updated revision date. Where required by applicable law, Rank Pro will provide notice of material changes or obtain the necessary renewed consent before the changes take effect.
Each revision will take effect from the date specified in the revised Terms or accompanying notice, subject to applicable law.
Changes to these Terms will not automatically remove or reduce rights or entitlements already acquired through a completed purchase. Existing purchases will remain subject to the applicable purchase terms, except where a change is required by law or otherwise lawfully applicable.
Where legally permissible, continued use of the Platform after revised Terms become effective may constitute acceptance of the revised Terms.
Where affirmative acceptance, renewed consent or another specific process is required by applicable law, Rank Pro will follow that requirement. Continued use alone will not replace a legally required consent or acceptance process.
Rank Pro may implement changes necessary to comply with applicable law, address security risks or protect the integrity of the Platform. Such changes will take effect in accordance with the applicable legal requirements and any notice or consent obligations that apply.
These Terms and the use of the Rank Pro Platform will be governed by the laws of India, subject to applicable mandatory legal protections and jurisdictional requirements.
Students and customers are encouraged to raise complaints or concerns through the designated grievance channel specified in Section 17.
Rank Pro may request relevant information or supporting documents reasonably necessary to investigate a complaint. The parties may attempt to resolve disputes through this process before initiating formal proceedings, where appropriate.
Subject to applicable law, the courts having competent jurisdiction in Kolkata, West Bengal, shall have jurisdiction over disputes arising out of or in connection with these Terms or the use of the Rank Pro Platform.
Nothing in this Section excludes or restricts a student's or customer's right to approach a competent consumer commission or other forum having jurisdiction under applicable law.
Nothing in these Terms requires a student or customer to waive any statutory right or remedy, including the right to approach a competent consumer commission or other authority as permitted by applicable law.
Platform name: Rank Pro
Website: https://www.rankpro.co.in/
Legal entity name: Rank Pro. Rank Pro is a sister company of Shikkha Educational Advisory Solutions LLP.
Registered or principal business address: Rank Pro, a sister company of Shikkha Educational Advisory Solutions LLP, 224A AJC Bose Road, Krishna Building, 7th floor (Near Minto Park), Opposite- La Martiniere for Girls School, SUITE NO - 706, 707, 708, Kolkata- 700017, West Bengal.
Customer support email: contact@rankpro.co.in
Customer support telephone number: 9088999222
Customers may use the designated contact channels to raise questions, payment disputes, technical complaints, refund requests, privacy-related requests or other concerns regarding Rank Pro.
When submitting a complaint, customers should provide sufficient information to enable Rank Pro to identify the relevant account, transaction or issue. Rank Pro may request additional information or supporting documents where reasonably necessary to investigate and resolve the complaint.
Rank Pro will acknowledge, review and address grievances within the timelines prescribed by applicable law. Where a specific legal timeline applies, that timeline will prevail.
Rank Pro may communicate with the customer to seek clarification, request supporting information or explain the outcome of its review. Any resolution or remedy will be determined in accordance with these Terms, the applicable policies and applicable law.
Rank Pro will ensure that its legal entity details, customer support channels and grievance officer information, where required, are accurate and kept up to date.
The website must prominently display all contact, grievance and other disclosures required by applicable law.
Nothing in this Section limits any statutory rights or remedies available to a customer under applicable law.
These Terms, together with the applicable Privacy Policy and any product-specific terms, purchase conditions or policies disclosed to the customer before purchase, govern the customer's use of Rank Pro and the services purchased through the Platform.
In the event of any inconsistency, the relevant provisions will be interpreted consistently, to the extent possible. Applicable mandatory law will prevail, and no provision will override any non-excludable statutory right or protection.
If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent authority, that provision will be limited or severed to the extent necessary, and the remaining provisions will continue to apply to the extent legally permissible.
Failure or delay by Rank Pro in exercising or enforcing any right under these Terms does not constitute a waiver of that right. Any waiver will apply only to the extent expressly stated and permitted by law.
Students may not transfer, sell, assign or otherwise make their accounts or contractual rights available to another person without Rank Pro's prior authorisation. Any such transfer or sharing may be treated as a breach of these Terms.
Rank Pro may assign or transfer its rights or obligations in connection with a business reorganisation, merger, acquisition or transfer of the relevant business, provided that such transfer is permitted by applicable law and does not unlawfully prejudice customers' contractual or statutory rights.
Rank Pro may communicate electronically regarding account verification, registration, purchase confirmations, payment receipts, test notifications, service updates, complaints, security matters and changes to these Terms or related policies.
Customers are responsible for maintaining accurate contact details and checking communications sent through the contact channels associated with their accounts.
Marketing communications will be sent in accordance with applicable consent, privacy and communication requirements. Customers may exercise any applicable opt-out rights in accordance with law.
Any provision that, by its nature or express terms, is intended to continue after account closure, expiry or termination will survive to the extent legally permissible. This may include provisions relating to intellectual property, outstanding payment obligations, confidentiality where applicable, liability, dispute resolution and the lawful retention or handling of information.
Customers should review these Terms before registering for, purchasing or using the relevant Rank Pro services. Where required, Rank Pro will obtain affirmative acceptance of these Terms through an appropriate mechanism, such as a checkbox or other recorded electronic consent, before completing registration or purchase. Rank Pro is a sister company of Shikkha Educational Advisory Solutions LLP.
Accessing or using the Platform will constitute acceptance only to the extent that such acceptance is legally effective under applicable law. Nothing in this clause overrides any requirement for specific notice, affirmative consent or other legally required form of acceptance.